Privacy Policy

Effective Date: February 2026

At LearnAhead Tutoring, we take the privacy of our students, parents, and guardians very seriously — especially because many of our students are children. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have. We are committed to being fully transparent so you can feel confident that your child’s information is safe with us.

Who This Policy Applies To

This policy applies to all users of LearnAhead Tutoring’s services, including parents and guardians, students (including minors under 18), tutors, and visitors to our website. If your child is under 18, we require a parent or guardian’s consent before collecting any personal information.

What Information We Collect

We collect the following types of information to provide and improve our tutoring services:

Information You Provide to Us

• Parent/Guardian details: Full name, email address, phone number, home address, and payment information.
• Student details: Full name, age, date of birth, school name, year/grade level, and learning needs or goals.
• Communication records: Emails, messages, and enquiries you send to us.
• Enrolment and booking information: Course selections, session schedules, and payment history.

Information We Collect Automatically

• Website usage data: IP address, browser type, device information, pages visited, and time spent on our website.
• Cookies and similar technologies: We use cookies to improve your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

Information From Third Parties

In some cases, we may receive information from schools, educational institutions, or referral partners with your consent to better understand your child’s learning needs.

How We Use Your Information

We only use your information for purposes directly related to providing our tutoring services. Specifically, we use it to:

• Set up and manage your child’s tutoring account and sessions.
• Match your child with a suitable tutor based on their learning needs.
• Process payments, deposits, and refunds.
• Communicate with you about bookings, schedule changes, progress updates, and important announcements.
• Send you service-related emails such as booking confirmations and reminders.
• Track your child’s learning progress and provide feedback.
• Improve our services, website, and overall user experience.
• Comply with legal obligations.

We will never sell, rent, or trade your personal information or your child’s information to any third party for marketing purposes.

How We Protect Your Information

We take the security of your data very seriously and use appropriate measures to protect it, including secure, encrypted connections (SSL/TLS) on our website, restricted access to personal data — only authorised staff and tutors who need it to deliver services can access it, secure storage of payment information through trusted, PCI-compliant payment processors (we do not store your full card details ourselves), regular reviews of our data security practices, and password-protected accounts for online portals.

While we take every reasonable step to protect your data, no method of transmission over the internet is 100% secure. We encourage you to keep your login details confidential and contact us immediately if you suspect any unauthorised access to your account.

Sharing Your Information

We do not share your personal information with third parties except in the following limited situations:

• Tutors: Your child’s name, learning needs, and session details are shared with their assigned tutor so they can deliver effective lessons.
• Payment processors: We share necessary payment information with our secure, trusted payment providers to process transactions.
• Legal requirements: We may disclose information if required to do so by law, court order, or government regulation.
• With your consent: We may share information with schools or other educational providers if you have given us explicit permission to do so.

We will never share your child’s personal information with advertisers or unrelated third parties.

Children’s Privacy

Protecting children’s privacy is extremely important to us. We are committed to complying with all applicable child data protection laws. We do not knowingly collect personal information from children without parental or guardian consent. Parents and guardians have the right to review, update, or request deletion of their child’s information at any time. We only collect the minimum amount of information needed to provide our tutoring services. If you believe we have collected information from a child without proper consent, please contact us immediately at info@learnaheadtutoring.com and we will take prompt action.

Cookies and Tracking Technologies

Our website uses cookies to provide a better browsing experience. These include essential cookies that are necessary for the website to function properly, analytics cookies that help us understand how visitors use our site so we can improve it, and preference cookies that remember your settings and choices.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Your Rights

As a parent, guardian, or user, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal information we hold about you or your child.
• Right to Correction: You can ask us to update or correct any inaccurate information.
• Right to Deletion: You can request that we delete your personal data, subject to any legal obligations we may have to retain certain records.
• Right to Withdraw Consent: You can withdraw your consent for us to process your data at any time. This will not affect the lawfulness of any processing carried out before the withdrawal.
• Right to Object: You can object to us processing your data for certain purposes.
• Right to Data Portability: You can request that we provide your data in a commonly used, machine-readable format.

To exercise any of these rights, please email us at info@learnaheadtutoring.com. We will respond to your request within 30 days.

How Long We Keep Your Information

We retain personal information only for as long as it is needed to provide our services and meet our legal obligations. Specifically, active student and parent records are kept for the duration of the tutoring relationship, payment and financial records are retained as required by tax and accounting laws, and once your relationship with us ends, we will securely delete or anonymise your data within 12 months unless we are legally required to keep it longer.

Third-Party Links

Our website may contain links to third-party websites, tools, or resources. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly. If we make significant changes that affect how we handle your child’s data, we will notify you by email.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: Email: info@learnaheadtutoring.com